Effective Date: October 1, 2024

Dent Outlet, LLC ("Dent Outlet," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services, including through our website or during service appointments. By using our services, you agree to the collection and use of information as outlined in this policy.

1. Information We Collect

We collect various types of personal information to provide you with our paintless dent repair services and improve your experience. The types of information we collect include:

• Full Name: Used to identify and communicate with you.

• Email Address: Used for correspondence, appointment confirmations, and service updates.

• Phone Number: Used to contact you regarding your appointment, follow-ups, or questions.

• Home Address: Used for service records, billing purposes, and any location-based services (if necessary).

• Gender: Collected for demographic and service personalization purposes.

• Date of Birth: Used to verify your identity and for customer relationship management.

• Payment Information: Collected for processing payments and completing transactions. This includes credit/debit card details and billing address.

2. How We Use Your Information

We use the information we collect for several purposes, including but not limited to:

• Providing Services: To schedule, complete, and follow up on the dent repair services you request.

• Communication: To contact you regarding appointments, repairs, or customer service inquiries.

• Billing and Payment: To process payments for services and send invoices or receipts.

• Marketing: To inform you about promotions, special offers, or new services, provided you have opted into such communications.

• Customer Relationship Management: To personalize and improve your experience with Dent Outlet based on your preferences.

• Legal Compliance: To comply with applicable laws and regulations regarding the processing and storing of data.

3. How We Protect Your Information

Dent Outlet takes the security of your personal information seriously. We implement industry-standard security measures, including encryption and secure data storage, to protect your data from unauthorized access, alteration, or disclosure.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as outlined below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or performing our services, as long as those parties agree to keep your information confidential.

• Legal Obligations: We may disclose your information if required by law, such as in response to a court order or legal process, or to protect the rights, safety, and property of Dent Outlet, its customers, or others.

• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business transaction, in accordance with this Privacy Policy.

5. Retention of Personal Information

We retain your personal information for as long as necessary to provide the services you have requested or for legal and regulatory purposes. Once your information is no longer needed for these purposes, we securely delete or anonymize it.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Correction: You can request access to your personal information and ask us to correct any inaccurate or incomplete information.

• Data Deletion: You can request that we delete your personal information, provided we do not need to retain it for legal or operational reasons.

• Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or contacting us directly.

• Restrict Processing: You may request that we restrict the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the information provided in Section 10.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your user experience. Cookies are small data files stored on your device that help us understand how you interact with our site. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of the website.

8. Children's Privacy

Dent Outlet does not knowingly collect personal information from individuals under the age of 13. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically for the latest information on our privacy practices.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Dent Outlet, LLC
1925 Deer Creek Rd., Unit #102
Monument, Colorado 80132
(719) 650-8159
dentoutletllc@gmail.com

By using our services or providing personal information, you consent to the collection and use of your data as described in this Privacy Policy. Thank you for trusting Dent Outlet with your information!